Athena Training and Consulting

The Athena Alliance partner has developed a module called "Voice Language" ™ which is the essence of 'body language' acuity over the phone, without visual cues training is filled with VITALITY, MOTIVATION, and INNOVATIVE APPROACHES.

Highly customized training based on needs assessments; this module can be delivered in the format that best suits individual organizational needs. Workbooks, and other additional customizable products, such as: CD's for the car, to 'listen' to the approach to voice over the phone and rapport-building skills are available.

Learning Outcomes:

Use their voices to fully express their message
Create effortless rapport over the phone and in person
Develop masterful, and professional phone tone that creates increased sales
Increase customer loyalty by demonstrating acute listening and speaking skills
Listen between the lines to what is really being said, since "it's not what you say, but HOW you say it."
Use tele-tips and habits to your advantage-over 25 tips that increasecustomer relations.
Overcome call reluctance
Leave effective phone voice mail messages well

Record your own for your powerful personal outbound message
Navigate through voice mail hell as well as secrets of getting past gate-keepers
Elicit decision-making strategies
Speak 'into the style and listening' of each and every one of your prospects
Become masterful with timing, listening and speaking over the phone-the art of phone communications that will bring increased sales results
How to turn inquiries into sales, and how to up-sell and get referrals

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