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Communciation
What is good communication?
Communication is the act of imparting information by verbal, non-verbal or written means, so it is understood by the receiver. Successful communicators know that good listening is an ACTIVE process requiring substantial effort. Communication is a two-way interaction that most people have little or no formal training on.
 Studies show according to Donald W. Caudiel, Associate Professor, University North Alabama:
- 75% of what we hear is incorrectly heard and the remaining 25% we forget 75% within a week.
- Another study claims that the average listener has an immediate retention of only 50% and within 24 - 48 hours the retention drops to 25%
Some of the benefits of effective communication include:
* Enhanced team achievement
* Enhanced communication clarity & effectiveness
* Objectivity and focus in a stressful environment
* Reduce errors from poor communication
LEARNING OBJECTIVES
1. Understanding the benefits and outcomes of clear, crisp and concise language
2. Enable learners to interact and communicate in an assertive, effective manner
3. Develop an appreciation of four communication styles
4. Understand own dominant and opposition styles
COURSE CONTENT
1. Impact of personal values, beliefs and experience
2. Emotional Self -Awareness
3. Asking the right questions
* Open Ended
* Broadening
* Explaining
* Clarifying
* Exploratory
4. What's Your Communication Style?
* Self-Assessment completion
* Four Communication Styles
* Benefits of recognizing the styles
5. Ten ways to communicate better
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