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Diagnostic Questionnaire
To help us understand your current situation, complete our
Free Confidential Diagnostic
. Rate your reactions to each pair of phrases. Decide where your organization lies on the scale from 1 to 10.
One of our consultants will review the results and contact you within 2 business days.
CONTACT INFORMATION
*
First Name:
*
Last Name:
*
Email Address:
*
Company:
*
Position:
Address:
City / Town:
Prov / State:
POSTAL / ZIP:
*
Phone:
Fax:
DIAGNOSTIC QUESTIONS
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We don’t have a clear vision of our future.
1
2
3
4
5
6
7
8
9
10
We have a clear well-defined vision of our future.
*
Our team does not adapt easily to change.
1
2
3
4
5
6
7
8
9
10
Our team is open to change and invites new ideas.
*
Management and staff don’t always understand the financial implications of their decisions.
1
2
3
4
5
6
7
8
9
10
Management and employees always make decisions keeping the financial impact in mind.
*
Our customers comment that our service needs improvement. We get customer complaints.
1
2
3
4
5
6
7
8
9
10
Our customers continually compliment our service standards.
*
There appears to be a lack of trust between employees & management.
1
2
3
4
5
6
7
8
9
10
There is a high level of trust between our employees and management.
*
We experience difficulties due to poor communication.
1
2
3
4
5
6
7
8
9
10
We seem to have very effective communication.
*
There are areas where our team does not operate at the optimum.
1
2
3
4
5
6
7
8
9
10
Our team operates like a well-oiled machine.
*
It’s difficult to get management and employees to take responsibility for their jobs.
1
2
3
4
5
6
7
8
9
10
Our management and employees take full responsibility and are accountable for their jobs.
*
Our team experiences a lot of stress in their job, this results in absenteeism, poor productivity and poor morale.
1
2
3
4
5
6
7
8
9
10
Our team effectively handles all their jobs and rarely take unscheduled time off, have high productivity and high morale.
*
Sales could be higher and there are plenty of untapped opportunities.
1
2
3
4
5
6
7
8
9
10
Our sales activity is at optimum and we are growing every year.
*
Management and employees don’t always have a clear understanding of our customer’s needs.
1
2
3
4
5
6
7
8
9
10
Management and employees have a very clear understanding of our customer’s needs.
*
Some of our people lack the skills and education to do a better job.
1
2
3
4
5
6
7
8
9
10
All our people have the skills and education to do their jobs effectively.
*
Our company does not see the value or ROI when it comes to Training and Development.
1
2
3
4
5
6
7
8
9
10
Training and development of our employees is very important to our organization.
*
Sometimes diversity leads to misunderstandings in our organization.
1
2
3
4
5
6
7
8
9
10
Our workplace is diverse and our employees embrace their differences.
*
Our team has difficulty when faced with making decisions and solving problems.
1
2
3
4
5
6
7
8
9
10
Our team looks for creative and innovative approaches of making decisions and solving problems.
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