The Power of Practice

I was scheduled to deliver a presentation skills program this past Tuesday for 8 people.  When I got to the venue, I was informed there was only going to be 4 people attending.  Since practice is such a big part of our program I thought “Great!” this will give the participants more time to practice.

My “Great” idea of more practice was met with a little less enthusiasm from the participants.  I said they could choose to deliver their presentation one extra time if they wanted to.  I made it clear it was a choice.  After lunch each participant was given time to make revisions to their presentation that they had delivered in the morning.  I was very impressed with the progress each person had made from their original presentation.  The power of practice was evident.

Surprisingly each person was eager deliver their presentation one extra time to further fine tune their message.  At the end of day we debriefed the day and each participant agreed that the real key to delivering a powerful presentation is practice.  Everyone agreed that in the world of athletes, that  only with practice was how they improved, yet they  all said they rarely practiced their presentations prior to taking this program. They committed that in the future they will run through their material as many times as it takes for them to be comfortable.

I think one participant summed it up best with their comment on the evaluation form:  “Class was great because we were able to review presentation 3 times.”

Integrity

One of the most exciting aspects of my role is when I get feedback on the integrity of our alliance members.  In a recent situation I introduced an alliance partner to a client for a harassment program to be delivered to mid level managers.  This alliance partner had some additional questions that needed to be answered above what I had provided in my assessment.  One of the things that needed to be determined was how the senior management would support the learning.

After several discussions, this alliance partner said they could not deliver the program as the senior team was not in alignment with what was to be covered in the program.  This client was very appreciative of the ethics of this alliance partner and has scheduled a training program with the senior team as the initial steps.  Once the senior team is aligned,  the implementation of the required changes will happen at the top, then appropriately filtered down through the rest of the organization.  We often hear that “it starts at the top” in reference to corporate culture and practices and this was certainly the case here.

Understanding the Training Need

Often I get calls from people who want to conduct training.  These requests are made for many different topics.  One of the first things I ask is “What do you want to be different after the training?”  and “How will you know the training was successful?”    These two questions usually result in going a little deeper into the need.  I thought for this month’s blog I would list a few other questions that can be asked when looking at addressing a training need.

1)      How does the environment support the learning?

2)      What will people say or do differently after the training?

3)      Do you want raise awareness, enhance skills or change behaviours?

4)      What are overall attitudes and experience of the attendees?

A Tribute

Over the past month my sisters and I have been caring for my dying father.  Our Dad, Peter Ostertag, died on October 26, 2010.  The reason I am including this tribute to my father on my business blog is what I experienced as we pooled our resources to give our father the absolute best care we could.  His wish was to die at home and we were all committed to do whatever it would take to honour this wish.

I have always known that teams that pull together for the same common goal can achieve extraordinary results, but I actually got to be part of a dynamic team of women and experience teamwork in a new way.

We all came to our Dad’s bedside with different strengths and we simply executed our duties with only one thought in mind “The Best Care For Dad.”  There were emotional moments and feelings of frustration and stress, yet we all seem to work together like a well oiled machine.  Each of us did tasks we have never done before and with no training, this didn’t seem to matter.  We were all honoured to support our father during his last days.

I now see the need for teams to have a shared vision more than ever before.

Rest in peace Dad.

 

Is This the Real Need?

I met with two members of an executive team recently to discuss customer service training.  As this client was answering my questions it became clear to everyone that before any training took place, they needed to make sure it was built on a strong, shared foundation.  The senior team had recently returned from an offsite where they identified the core values of the organization.  Other than having their statements printed and posted on the wall, nothing had been done about plans to integrate these values into the everyday activities of the employees.  I have seen this situation in many organizations where there has not been a process to have these values translated throughout the organization.

In this particular situation I have connected them with alliance partners who can facilitate this process and make sure there is solid foundation before any training is delivered.  We can then move forward and ensure their values are built into every program.

Private or Public Programs?

Occasionally I get calls from organizations that only have a need for a few employees to attend a training session.  We usually first explore if there are other people within the organization that could also benefit from the training.  Most recently we were approached for supervisory training for three shop floor supervisors.  After a few conversations with other departments (accounting, customer service and logistics) it was apparent that all of the supervisors could benefit from a program.  My alliance partner then designed an appropriate program to address the similar and diverse needs of this group.

We had another similar situation and after a careful assessment determined the best approach for this company was to send their three supervisors to our alliance partner’s public program.  In both cases the clients were thrilled at the results.

Lunch & Learns Made Easy

A legal firm approached me after our initial introduction meeting to inquire about running lunch and learns for their admin staff.  They had an approved budget and were excited to get started.  We sat down and looked at all of their options and after a one hour meeting we walked away with a tentative schedule for 15 lunch and learns.  These programs were to run throughout the year.  They chose programs such as: Leadership, Communication Skills, Wellness, True Colors, Personal Branding, Goal Setting, Delegation and more.  I arranged for each of the facilitators to meet with the two young ladies who were managing this project.

One of the young ladies said it would have taken weeks to search the internet and find programs for the variety of programs they wanted to offer, not to mention interviewing the various companies. The customer was so impressed at the calibre of the trainers and their programs and commented more than once how easy I was to work with the Athena Alliance.

Presentation Skills

A manufacturer approached me to inquire about a Presentation Skills program for their engineers.  The engineers in this firm were extremely knowledgeable and frequently were required to give presentations to both customers and suppliers.  The Director of Human Resources had been asked to source a program that would give the engineers the tools they needed to deliver more professional presentations.  This was an easy one for me because I personally deliver a very powerful half day program that includes a follow up session.

Like most people today, these engineers were very busy and did not want to take a lot of time out of their busy schedules to take a course.  I recommended they do our half day course which is designed so the participants deliver presentations within an hour from the beginning of the program.  The participants loved receiving feedback from both their peers and the facilitator.  They also left with a DVD of their presentations so they could see where they needed to improve and prepare for the follow up session.  The General Manager also attended the session and at the end he said he was impressed with the impact the program had within a short period of time.  We continue to run programs several times a year.

Personal Branding – Your Authentic Self

I  was having a very casual conversation with the VP of Sales  from one of our pharma customers.  He was sharing with me his observation of their sales team during a recent sales conference.  His group has sales offices across Canada and there was representation from each of the provinces at the conference.  Most of the sales people were women.   He was disturbed by the fact that he could tell which province the sales rep came from by the way they were dressed.  He said he couldn’t help but think that as an organization they spent thousands of dollars every year on their company branding and what message was the reps sending when they were wearing mini-skirts and showing too much cleavage.

I shared with him that one of the Alliance partners does an excellent job of taking both groups and individuals through a personal branding process.  His eyes lit up and asked me to introduce him to the partner.  They ran the program a month later.  He was delighted with the new professional image projected by the sales people.  The participants commented on how much more confident they felt.   This program goes beyond just the physical appearance and helps people connect with their authentic self and define who they want to be known to be.

I too have gone through this Alliance partner’s branding process and I know what they mean by more confident.  Actually a friend who I hadn’t seen in six months  met me for lunch after my process was completed and she said it was not like it was a “new” me, it was more like the “real” me.

Athena Alliance ~ The Perfect Fit Solution

It is hard to believe it has been five years since I started the Athena Alliance.  Time has flown.  Since the beginning there has been one customer who has embraced the alliance concept fully. This particular client has created their own in-house university and continually accesses the resources within our alliance to deliver customized solutions for their unique environment.   They have a very strong focus on building leaders and leadership development.  This has paid off for them as they have almost zero turnover.

This particular client has commented many times how easy we make it for her to offer her employees training from some of the best trainers, coaches and facilitators in the business.  They have offered their employees some of the most cutting edge training and coaching available.  She is delighted that she can call me and we can provide her with a “Perfect Fit” partner.  This company is committed to the continuous development of their employees and our trainers often comment on what a fabulous experience they have working with this client.  We are all truly grateful for the opportunity to work with this client and other similar organizations.