Jane made a career transition from her position as Associate Director of Global Sales for Starwood Hotels and Resorts in the spring of 1999 after 15 years in the hospitality industry in order to pursue her interest in sales and leadership development. Immediately accredited with Achievers International, Jane began training sales professionals across North America with Fairmont Hotels and Resorts, Delta Hotels,
Larco Hospitality and Chip Hospitality.
In February 2004 Jane was accredited with Insights Learning and Development and now uses their suite of products in her work with leaders, teams and sales professionals.
Jane helps customers assess performance gaps in order to recommend transformational tools/ processes and services to enhance productivity and performance at the individual and team level within organizations. Specifically, helping people understand themselves and others (colleagues, customers and team) so they can better manage their relationships and time in order to maximize both productivity and financial performance.
Leadership Development:
- Understanding the impact of personal communication style and behaviour on team/leadership
- Communicating expectations and holding people accountable
- Influencing outcomes
- Managing emotions/ conflict resolution
- Full Circle Feedback: how team perceives leaders communication and leadership style
- Transformational Leadership: Leadership competency assessment and development strategy for each competency
Sales Development:
- Understanding impact of personal behavioural style throughout the 6 steps of the sales process and strategies to adapt to meet the needs of the customer
- Power of influence – techniques to motivate customer allegiance
- Sales skill competency assessment and development strategy for all areas related to building effective and profitable customer relationships
Team Development:
- Assessing team dynamics – 16 competencies
- Developing strength in core competencies
- Understanding the behavioural strengths and weaknesses of the team and strategizing for maximum performance
Facilitation:
- Mission, vision, objectives and priority planning
- Strategic planning
- Process improvement
- Meeting management
- “Facilitating with Ease!” – a two day program to help leaders improve their facilitation skills based on the book by the same name by Ingrid Bens
